Image Courtesy – www.kenyanlist.com Is the customer always right? The general answer I hear is that the customer must be given the benefit of the doubt, and that you should do whatever possible to keep him happy. Southwest Airlines founder, Herb Kelleher, stated that his employees were more important than the customers. He described a situation in which a passenger was abusive toward the agent working a busy counter. Kelleher was adamant that his employees should not tolerate this behavior, and it’s better to “fire” that customer. In other words, he should fly a different airline.
How to Manage a Rude Customer
How to Manage a Rude Customer
How to Manage a Rude Customer
Image Courtesy – www.kenyanlist.com Is the customer always right? The general answer I hear is that the customer must be given the benefit of the doubt, and that you should do whatever possible to keep him happy. Southwest Airlines founder, Herb Kelleher, stated that his employees were more important than the customers. He described a situation in which a passenger was abusive toward the agent working a busy counter. Kelleher was adamant that his employees should not tolerate this behavior, and it’s better to “fire” that customer. In other words, he should fly a different airline.