While watching a recent newscast, I heard an executive from a pharmaceutical company state that he is more interested in cooperation rather than compliance. There is a lot to unpack with this comment, so let’s try to keep it simple. Compliance I’m often frustrated when customer service agents, or anyone for that matter, make the following statement: “Sir, we need to follow policy.” While I agree that company policies are important, I also think policies and compliance go together.
Seek Cooperation, Not Compliance
Seek Cooperation, Not Compliance
Seek Cooperation, Not Compliance
While watching a recent newscast, I heard an executive from a pharmaceutical company state that he is more interested in cooperation rather than compliance. There is a lot to unpack with this comment, so let’s try to keep it simple. Compliance I’m often frustrated when customer service agents, or anyone for that matter, make the following statement: “Sir, we need to follow policy.” While I agree that company policies are important, I also think policies and compliance go together.